Cannot install Microsoft Remote Desktop

I'm a light user of RDC and it usually works OK when I need it - but FOUR updates in less than 30 days [8.0.27 on Mar. 15, 8.0.28 on Mar. 21, 8.0.29 on Mar. 31, 8.0.30 on Apr. 08], its annoying. Come on M$, get your act together!

Microsoft Windows has Remote Desktop Connections pre-installed. Follow the instructions below to install the latest Remote Desktop patches.

1. Open the Windows menu.
2. Select the gear icon to open Windows Settings.
3. Select Update & Security.
4. Select Check for updates.
5. Install any updates that appear, paying particular attention to any update relating to Remote Desktop Connections.

Windows 7 Users

NOTE: It is strongly recommended that you upgrade to Windows 10. Microsoft will no longer support Windows 7 after January 14, 2020. If you are unable to upgrade, follow the directions below to install the latest Remote Desktop patches.

1. Open the Start menu.
2. Select Control Panel.
3. Select System and Security.
4. Select Windows Update.
5. Select Change Settings in the left-hand column.
6. Verify under Recommended updates the Give me recommended updates the same way I receive important updates is selected.
7. Select OK to return to Windows Update.
8. Windows Update will automatically search for any needed updates. Install any updates that appear, paying particular attention to any update relating to Remote Desktop Connections.

macOS Users

1. Open the Apple menu and select App Store….
2. Search for “Microsoft Remote Desktop 10”.
3. Select Install when the application appears.

• I am not sure what you mean by remote desktop client..  Remote desktop is installed out of the box on all windows instances

• Try:

  Text

  msiexec /i c:\temp\installer.msi /passive

  Replace c:\temp\installer.msi with the actual path. I got a UAC prompt doing it that way, but it installed.

• did you try the install command MS lists

  //docs.microsoft.com/en-us/windows-server/remote/remote-desktop-services/clients/windowsdeskto...
  

  Batchfile

  msiexec.exe /I /qn ALLUSERS=1

  it looks like its just a standard MSI install package

• Big Green Man wrote:

  Try:

  Text

  msiexec /i c:\temp\installer.msi /passive

  Replace c:\temp\installer.msi with the actual path. I got a UAC prompt doing it that way, but it installed.

  molan wrote:

  did you try the install command MS lists

  //docs.microsoft.com/en-us/windows-server/remote/remote-desktop-services/clients/windowsdeskto...
  

  Batchfile

  msiexec.exe /I /qn ALLUSERS=1

  it looks like its just a standard MSI install package

  it would seem like a normal MSI package, however when I use msiexec with only the /i parameter for even just a normal install, the specific message I get is

  Text

  This installation package could not be opened. Verify that the package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer package.
  
  

  EDIT: looks like I was using PowerShell and with it I was specifying the package as .\packagename.msi. it works without the .\

• sounds like you are using an incorrect path to the msi or you have the msi on a network share and msiexec can't access the share

  put the msi somewhere local on the test machine like c:\temp\mis and use that path to test

  Spice [1] flagReport
  1 found this helpful thumb_up thumb_down

• molan wrote:

  sounds like you are using an incorrect path to the msi or you have the msi on a network share and msiexec can't access the share

  put the msi somewhere local on the test machine like c:\temp\mis and use that path to test

  thanks! I just figured it out after running it in the Command Prompt and it worked there... I was originally using PowerShell and using the .\ prefix to the filename of the .msi and that looks to have caused issues!

  Spice [1] flagReport

  Was this post helpful? thumb_up thumb_down

If you need to use a remote computer lab, your instructor will list web addresses on your D2L course site. [Learn more about D2L.] Be sure to use the web address for connecting to remote computers via desktop application. Connecting via web browser uses a different web address.

Download Microsoft Remote Desktop for Windows

Use the links below to download the free Microsoft Remote Desktop application on your Windows computer. Once installed, this software allows you to connect to the remote computer lab.

• Windows 64-bit installer
• Windows 32-bit installer

If you're unsure whether your computer runs Windows 64-bit or Windows 32-bit, see these instructions.

Install Microsoft Remote Desktop for Windows

1. After the installer downloads, open the Microsoft Remote Desktop installer file.
2. The setup wizard screen appears. Click or tap Next.

3. The license agreement screen appears. Review the license and, if you agree, check the box for "I accept the terms in the License Agreement." Then click or tap Next.

4. The software installs on your computer. If successful, the screen announcing "Completed the Remote Desktop Setup Wizard" appears. Keep the checkbox for "Launch Remote Desktop when setup exits" checked. Click or tap Finish.

Set up Remote Desktop for Windows

1. Microsoft Remote Desktop launches on your computer. On the "Let's get started" screen, click or tap Subscribe with URL.

2. The "Subscribe to a Workspace" section appears on the left of the screen. From your D2L course site, identify the web address for connecting to remote computers via desktop application. Enter that web address into the text box. Click or tap Next.

3. You are prompted to sign in. Enter your marquette.edu email address. Click or tap Next.

4. Enter your Marquette password. Click or tap Next.

5. The "Stay signed in to all you apps" screen appears. Unselect the checkbox for "Allow my organization to manage my device." Click or tap the link "No, sign in to this app only" to continue.

6. You have signed in. Your college's remote computer lab screen appears.

   If you receive an error message stating resources have not been set up for you, contact the IT Services Help Desk. Be sure to note which Marquette college you are part of [e.g., Arts and Sciences, Business Administration].

   Note: The single computer icon pictured below represents multiple computers. It does not mean there is only one computer left in this remote lab.

   Click or tap the Windows 10 Desktop icon.

7. Enter your Marquette password. Click or tap OK.

8. The Windows 10 desktop appears. 

You have successfully connected to the remote computer lab. When you need to connect again, launch Microsoft Remote Desktop from your computer and follow steps 10 to 12.

Sign out when done

When you are finished using the remote computer, go to the Windows start menu of the remote computer, click or tap the power icon then select Disconnect.

Back to Remote Computer Labs for Students