Examples of insulated listening
- The nature of listening is complex.
- Listening is the most frequent and important form of communication and is often considered a more valued skill than speaking.
- Listening is the process of making sense of others' spoken messages.
- Hearing is the physical process of receiving the message and is automatic, unlike listening.
- Mindless listening occurs when we react automatically and routinely, without mental investment, to messages.
- Mindful listening occurs when careful and thoughtful attention is paid to messages received.
- Reasons for listening vary, and each reason requires a different set of attitudes and skills.
- The most obvious reason to listen is to understand and retain information. Listening fidelity is a term used to describe the degree of congruence between what a listener understands and what the message-sender was attempting to communicate.
- Listening is used to evaluate, that is, it is a means to judge the quality of the message.
- Building and maintaining relationships occurs through effective listening, according to research.
- When people listen to others with understanding and concern, they can gain different and useful perspectives for solving problems.
- Listening is a challenge. There are obstacles to overcome when listening carefully is the objective.
- Listening is not easy, and there are several barriers to listening.
- Information overload is a result of a barrage of messages; people often choose to listen mindlessly instead of mindfully.
- Personal concerns can hinder listening; people are often distracted by matters of more immediate concern than the messages others are sending.
- Rapid thought can get in the way of careful listening because our minds are active; the brain works faster than a person can speak.
- Noise presents both physical and psychological distractions.
- Not all listeners receive the same message; people bring personal perspectives and experiences into every interaction, and people can never completely understand each other.
- Poor listening habits exist; most people possess one or more bad habits that keep them from understanding others' messages.
- Pseudolistening is an imitation of actual listening.
- Stage hogging is when listeners are interested only in expressing their ideas and don't care about what anyone else has to say.
- Selective listening is when listeners respond only to the parts of a message that interest them.
- Filling in gaps is what people do when they like to think that they remember a whole story and manufacture information to complete the picture.
- Insulated listening is when someone fails to hear or acknowledge something in a message.
- Defensive listening is when someone takes innocent comments as personal attacks.
- Ambushing is listening carefully but only to gather information to later use it against the speaker.
- Listening consists of five elements.
- Hearing is the physiological aspect of listening.
- Attending is the psychological process of listening and is part of the process of selection.
- Understanding is composed of several elements: awareness of the rules of the language, knowledge of the source of the message, and mental ability.
- Remembering is the ability to recall information.
- Responding is the final step of the listening process and involves offering feedback to the speaker.
- There are eight types of listening responses.
- Silent listening is staying attentive and responsive nonverbally.
- Questioning occurs when the listener asks the speaker for additional information. Some questions are sincere, that is, aimed at understanding others, whereas counterfeit questions are disguised attempts to send a message rather than receive one.
- Paraphrasing is feedback that restates the message the speaker sent.
- Paraphrasing factual information includes summarizing facts, data, and details during personal or professional conversation.
- Paraphrasing personal information includes thoughts, feelings and wants.
- Empathizing is a response style used to show that the listener is identifying with the speaker.
- Supporting responses reveal the listener's solidarity with the speaker and reflect the listener's feelings about the speaker; they consist of the following types: agreement, offers to help, praise, reassurance, and diversion.
- Analyzing is when the listener offers an interpretation of the speaker's message.
- Evaluating responses are when the listener appraises the speaker's thoughts or behaviors.
- Advising is the most common reaction to another's problem and may be helpful or harmful.
- The appropriate listening style to use depends upon the situation, taking into consideration the situation, the other person, and yourself.
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