While trying to install the current 5.19 setup file from my current 5.17.10 [Build 11087], I get the error in the title, with the only option to close the warning modal. Service Pack 1 is very much installed on this machine, and no previous WinSCP setup file has triggered a complaint. Please advise. Reply with quote
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Site Admin Joined: 2002-12-10 Posts: 37,905 Location: Prague, Czechia
What exact version of Windows are you using?
WinSCP 5.19 installer indeed newly requires Windows 7 SP1/2008 R2 SP1.
See also //winscp.net/eng/docs/requirements#client
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Windows 7 Ultimate - Version 6.1 [Build 7601]
According to the "Programs and Features" applet, SP1 was installed at the tail end of 2012
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So it doesn't make sense that the installer is complaining about a service pack that is in fact installed.
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Please post installer's log file. Use /LOG
command-line switch.
//winscp.net/eng/docs/installation#automating
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2021-06-24 12:17:35.637 Log opened. [Time zone: UTC-04:00] 2021-06-24 12:17:35.637 Setup version: Inno Setup version 6.2.0 2021-06-24 12:17:35.637 Original Setup EXE: F:\WinSCP-5.19-Setup.exe 2021-06-24 12:17:35.637 Setup command line: /SL5="$45400A,10288217,864256,F:\WinSCP-5.19-Setup.exe" /LOG="winscp.log" 2021-06-24 12:17:35.637 Windows version: 6.1.7601 [NT platform: Yes] 2021-06-24 12:17:35.637 64-bit Windows: Yes 2021-06-24 12:17:35.637 Processor architecture: x64 2021-06-24 12:17:35.637 User privileges: Administrative 2021-06-24 12:17:35.645 Administrative install mode: Yes 2021-06-24 12:17:35.645 Install mode root key: HKEY_LOCAL_MACHINE 2021-06-24 12:17:35.645 64-bit install mode: No 2021-06-24 12:17:35.645 Message box [OK]: This program requires Windows Service Pack 1 or later. 2021-06-24 12:17:37.554 User chose OK. 2021-06-24 12:17:37.554 Got EAbort exception. 2021-06-24 12:17:37.554 Deinitializing Setup. 2021-06-24 12:17:37.555 Log closed.
- SP-1.jpg [253.52 KB]
Description: SP-1 is installed
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So how do I get around this incorrect assessment by the installer?
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Site Admin
Please post a screenshot of Control Panel > System and Security > System
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Site Admin Joined: 2002-12-10 Posts: 37,905 Location: Prague, Czechia
But my Windows 7 SP1 system says "Service Pack 1" on that screen:
- win7sp1.png [102.23 KB]
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Very odd. Even as a long-time IT guy [since 1983], I have no explanation for why mine doesn't include that on this page.
I intend to upgrade to Win 10 sometime in the semi-near future, so it's not exactly critical that I get WinSCP updated immediately. Still, I am now extremely curious to learn why my install shows my installation of SP-1 back in 2012 [KB976932] in the WU screen [but not on that page], while your installer is unable to confirm SP-1 on the system. Does your WU screen show the date & WU number of your upgrade to SP-1? If they are the same KB number, then I'm stumped, but also stuck at an outdated version of WinSCP.
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Site Admin Joined: 2002-12-10 Posts: 37,905 Location: Prague, Czechia
I have it listed as:
Windows 7 Service Pack 1 for x64-based Systems [KB976932]
Though note that my Windows 7 system was installed in 2014, so after the SP1 was released.
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Site Admin
Note that only the installer requires Windows 7 SP1. WinSCP itself supports any Windows 7. You can download Portable executables package instead:
//winscp.net/eng/downloads.php#stable_portablezip
//winscp.net/eng/docs/requirements#client
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