In the Add-ins for Office box, find your add-in. If you don't see it, verify that you're signed into Office. Press Refresh to update the list.
This document will provide users with solutions to common Office Add-in problems. It could be that the solutions provided below will NOT provide a solution in all circumstances. More information about the Office Add-in can be found on the Office Add-in start page.
The Error document is divided in three sections:
- Installation Issues
- Error messages
- Other
If you have any questions, remarks or addiotional comments please do not hesitate to enter an request.
Error : Class Does Not Support Automation or Expected Interface Comments : There is an old version of VBSCRIPT.DLL installed. Error could be shown when uploading a document. Solution :
Update DLL to at least version 5.6
- Uninstall Office Add-in
- Download Windows Script 5.6 for Windows 2000 and XP [don't forget to select the correct language]
- Check after installation if right version is installed. If not, then:
- Register the DLL file using [Start, Run] and entering the following command: regsvr32 "\winnt\system32\VBScript.dll"
- Reboot PC
- Install Office Add-in More information : - Error : Method ~ of Object ~ Failed Comments : Office Add-in was working on an instance of Outlook until another Add-in was loaded and now it gives an error message every time Outlook starts. Solution :
The Office Add-in could have been disabled by MS Office. Please check document 07.362.388 - "Office Add-In inactive in one of the Office applications" for a solution.
In some cases this might not work. Please try to [de]activate the Office Add-in according to document 07.135.580 - "e-Synergy Office addin: How to [de]activate the e-Synergy office addin?".
If both solution fail please uninstall the Office Add-in according to the following steps:
- Make sure you have closed all Office programs [also check via Task Manager]
- Uninstall the Add-In according to document 03.047.855 - "Office Add-in uninstall".
- Check if all Add-in files and components are deleted via the DOS prompt. Document 03.599.851 - "Office add in files"
- Reboot PC and reinstall Office Add-in. Document 00.877.618 - " Installation of the e-Synergy Office Add-in".
- Reboot PC and try Office Add-in. More information : - Error : The installed scripting engine on this machine is not supporting required functionality. Please install the latest version of the MS Scripting engine. Comments : Most likely some windows functionality is not up to date, being the vbscript.dll. Solution :
Update DLL to at least version 5.6
- Uninstall Office Add-in
- Download Windows Script 5.6 for Windows 2000 and XP [don't forget to select the correct language]
- Check after installation if right version is installed. If not, then:
- Register the DLL file using [Start, Run] and entering the following command: regsvr32 "\winnt\system32\VBScript.dll"
- Reboot PC
- Install Office Add-in More information : - Error : Invalid website Comments : An invalid website address is entered in the Office Add-in Settings. Solution : Please fill the correct address as described in document: 03.598.142 - Office Add-in Settings More information : - Error : A program is trying to access e-mail addresses you have stored in Outlook Comments : This is a security feature from Microsoft for Outlook as a protection against unauthorized use. Solution :
- Please check Document : 02.305.005 - Message: A program is trying to access e-mail addresses you have stored in Outlook
- Please check Document : 03.393.444 - Exchange Administrator: Outlook Add-in Warning More information : - Error : Line 77, Invalid Syntax Comments : Happens when uploading an FrontPage document via the Add-in. The Document contains unknown references, usually caused by scripts. Solution : Clean up HTML document More information : - Error : [Microsoft][ODBC SQL Server Driver][SQL Server]String or binary data would be truncated. [Microsoft][ODBC SQL Server Driver][SQL Server]The statement has been terminated. SQL State: 22001 DB error: 8152 EDL error: An error has occured with the execution of the SQL statement 'UPDATE BacoDiscussions SET Filename=?, Document=? WHERE ID=?'. Comments : When using a very long filename [>100 characters], this statement will fail and causes the error message raised. In core the problem is caused by the XMLDocuments.dll which issues this statement. Solution :
Solved after version 1.0.237. Office Add-in will not create filenames > 100 characters.
More information : - Error : Subscript out of range Comments : Occurs when working with more than 20 account freefields [CRM, Maintenance, general, Free fields: Accounts]. In the registry only maximum of twenty free fields is possible. When this is exceeded than the error message 'Subscript out of range' appears when opening e-Synergy. Solution : Solved for Office Add-in version 1.0.276 More information : - Error : The syntax of the command is incorrect. Comments :
Automatic installation has failed. So this needs to be done manually. Use DOS user tries to copy some files. Then this error occurs.
Solution :
The location [path] of the files is longer than 8 characters. To make sure the path will work you will need to put the path between quotation marks.
Example: copy file.txt "c:\windows\downloaded program files"
More information : - Error : 1111 Unable to handle Free_Field Comments :
Add free fields to Adresses of CRM accounts. Open MS Word and use the free fields in a merge document. Click merge and the error occurs
Solution : Solved for Office Add-in version 1.0.245 More information : Error : Document fields inconsistent with e-Synergy Comments : Error caused when using Word [1.0.264 version of the Office Add-in] Solution : Solved for Office Add-in version after 1.0.264 More information : - Error : Path/File access error or command failed Comments : This error appears when using Office Add-in version 1.0.264.
- Open the document with MS Word attachment
- Press MS Word Icon [top-right, for editing doc by MS Word]
- Answer YES for Question if the attachment should be edited.
- Error message will appear on the screen: Path/File access error Solution : Solved for Office Add-in version after 1.0.264 More information : - Error : Invalid procedure call of argument Comments : This error often occurs when one or more of the components used by the Office Add-in is not compatible. This could also mean that the Office Add-in is too old for the new software on the server. Solution :
Make sure that all installed software is compatible.
- Uninstall Office Add-in
- Install right version
Please download all the patches and updates for Windows 2000 / XP and Office. Also Download and install Microsoft Data Access Components [MDAC] 2.8
More information : - Error : Run-time error '5' - Invalid procedure call of argument Comments : This error occurs after upload on Excel spreadsheet using the Add-in. The spreadsheet is uploaded correctly, but this error is shown after the upload. Solution :
The error is caused the custom file properties linked to the Excel file [XLS]. You can view these files by following the path File, Properties. On the last tab 'Custom' there are variables which are not recognized by the Office Add-in [e-Synergy variables can be recognized when starting with eSynDoc...]. When you delete the non e-Synergy variables the problem will be solved.
More information : -Error :
Missing XML components
MSXML4 component is required for Word Merge Add-In
Comments : - Solution :
Install MSXML 3 and/or 4 components
- MSXML version 3 MSXML version 4 More information : Document: 01.359.214 - "XML questions related to the Office Add-In" Error : 101 Version error
Version error: You are running an old version of the e-Synergy Word Add-in Please download the latest version
Comments : Update CAB files and WordMergeInstall.asp en de WordMergeXML.asp Solution :
In order to be able to update to a newer version you will need to update your Office Add-in. This can be done by starting up the installation via [Documents, Maintenance, Installion] in e-Synergy.
If this fails please take following steps:
- Make sure you have closed all Office programs [also check via Task Manager]
- Uninstall the Add-In according to document 03.047.855 - "Office Add-in uninstall".
- Check if all Add-in files and components are deleted via the DOS prompt. Document 03.599.851 - "Office add in files"
- Reboot PC and reinstall Office Add-in. Document 00.877.618 - " Installation of the e-Synergy Office Add-in".
- Reboot PC and try Office Add-in. More information : - Error : overflow Comments : By default the upload size is limited to 200 kb per ASP request. When you for instance want to upload an attachment of 6 MB to a document. The upload will fail. Solution :
Please check document: 02.978.606 - "How to install e-Synergy on Windows 2003 Server?" and check out section 5 and 6. This could also be an issue.