Microsoft Managed Desktop cost

Email or online ticketing supportEmail or online ticketingSupport response timesDepends on the priority of the ticket. Initial responses are tied into our response SLAs, however response times for general questions are not targeted. Response times at weekends will depend on whether weekend support is taken up.User can manage status and priority of support ticketsYesOnline ticketing support accessibilityNone or dont knowPhone support availability24 hours, 7 days a weekSupport levelsOur 24/7 service desk puts an experienced team of highly-qualified engineers at your disposal. We have an enviable reputation for providing the kind of support your employees really want. Our service is a true round-the-clock, enterprise-grade managed support service to ensure that the requisite expertise is on hand day or night to act swiftly should the unexpected happen. Response times are based on severity - Critical (10 minutes), Standard (45 minutes), Low (90 minutes). This is subject to having a support contract in place. These response times apply to outside of normal business hours (including weekends) subject to a 24/7 support agreement being in place. You will also have an assigned technical account manager who will work with you on current and ongoing requirements. We provide 3 service offerings: Dedicated help desk (starting at £20 per user, per month), Shared service desk starting at £20 per user, per month) and Out of Hours service (starting at £2 per user, per month).