Chapter 6 Listening.
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CHAPTER 9: BUILD TRUST AS YOU COMMUNICATE PART 1: LISTENING SKILLS Dr. M. Davis-Brantley.
Chapter 3: Listening Ms. Ingram. Speaking vs. Listening We speak at 120 to 180 words per minute. We hear and process quicker Rate Gap [used to improve.
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1 Lesson Objectives Difference between hearing and listening The process of listening Obstacles to effective listening Guidelines for effective listening.
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CHAPTER 7 LISTENING TEXT PAGES 235 259 [STOP ON 259]
Listening.
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Listening Skills.
EFFECTIVE LISTENING HR Globe Consulting
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Chapter 3: Listening.
Chapter 5 Objectives Describe the listening process
Becoming A Better Listener
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Presentation transcript:
Chapter 6 Listening
Importance of Listening Good listening paramount to some positions Importance of listening skills for a speaker Hearing vs. listening
Hearing vs. Listening Reasons you may hear but not listen: Focused attention? Distractions Inaccurately processing messages Not thinking critically
The Values of Listening Well Helps your career Saves you time and money Creates opportunity Strengthens relationships Helps us to accomplish our goals
Listening and Critical Listening Different forms of listening Appreciative Empathic Informational Critical Focus in this class is on informational and critical
Listening Challenges Environmental Factors Hearing challenges Multitasking Boredom and overexcitement
Attitudes About Listening Privileging talking Overconfidence Lack of concentration Jumping to conclusions Listening Apprehension
Ethics of Listening Defensive Listening Selective Listening Insensitive Listening Self-Absorbed Listening Monopolistic Listening Pseudolistening
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