Amaladoss, M.X. and Manohar, H.L. [2013], “Communicating corporate social responsibility–a case of CSR communication in emerging economies”, Corporate Social Responsibility and Environmental Management, Vol. 20 No. 2, pp. 65-80.
Anuradha, B. and Bagali, M.M. [2015], “Corporate social responsibility and purchase behaviour of customers and Shareholders: a study on Indian private multinational companies”, International Journal of Business and Administration Research Review, Vol. 3 No. 9, pp. 268-280.
Bayoud, N.S. and Kavanagh, M. [2012], “Corporate social responsibility disclosure: evidence from Libyan managers”, Global Journal of Business Research, Vol. 6 No. 5, pp. 73-83.
Bhattacharya, C. and Sen, S. [2004], “Doing better at doing good: when, why and how consumers respond to corporate social initiatives”, California Management Review, Vol. 47 No. 1, pp. 9-24.
Capriotti, P. [2011], “Communicating corporate social responsibility through the internet and social media”, in Ihlen, Ø., Bartlett, J. and May, S. [Eds], The Handbook of Communication and Corporate Social Responsibility, Wiley-Blackwell, Oxford, pp. 358-378.
Capriotti, P. and Moreno, A. [2007], “Corporate citizenship and public relations: the importance and interactivity of social responsibility issues on corporate websites”, Public Relations Review, Vol. 33 No. 1, pp. 84-91.
Carroll, A.B. [1979], “A three-dimensional conceptual model of corporate social performance”, Academy of Management Review, Vol. 4, pp. 497-505.
Carroll, A.B. [1991], “The pyramid of corporate social responsibility: toward the moral management of organizational stakeholders”, Business Horizons, Vol. 34 No. 4, pp. 39-48.
Carroll, A.B. [2016], “Carroll's pyramid of CSR: taking another look”, International Journal of Corporate Social Responsibility, Vol. 1 No. 3, pp. 1-8.
Cho, M., Furey, L.D. and Mohr, T. [2016], “Communicating corporate social responsibility on social media: strategies, stakeholders, and public engagement on corporate facebook”, Business and Professional Communication Quarterly, Vol. 80 No. 1, pp. 52-69.
Coombs, W.T. and Holladay, S.J. [2012], Managing Corporate Social Responsibility: A Communication Approach, Wiley-Blackwell, Malden, MA.
Coombs, W.T. and Holladay, S.J. [2013], “The pseudo-panopticon: the illusion created by CSR-related transparency and the internet”, Corporate Communications: An International Journal, Vol. 18 No. 2, pp. 212-227.
Cortado, F.J. and Chalmeta, R. [2016]. “Use of social networks as a CSR communication tool”, Cogent Business and Management, Vol. 3 No. 1, p. 1187783.
Crane, A. and Glozer, S. [2016], “Researching corporate social responsibility communication: themes, opportunities and challenges”, Journal of Management Studies, Vol. 53 No. 7, pp. 1-30.
Cutlip, S.M., Center, A.H. and Broom, G.M. [2006], Effective Public Relations, 9th ed., Prentice Hall, Upper Saddle River.
Dawkins, J. [2005], “Corporate responsibility: the communication challenge”, Journal of Communication Management, Vol. 9 No. 2, pp. 108-119.
Du, S., Bhattacharya, C.B. and Sen, S. [2010], “Maximizing business returns to corporate social responsibility [CSR]: the role of CSR communication”, International Journal of Management Reviews, Vol. 12 No. 1, pp. 8-19.
Dutta, A. and Imeri, A. [2016], “Corporate responsibility and corporate reputation: case of gulf petroleum and investment company”, Journal of Empirical Research in Accounting and Auditing, Vol. 3 No. 1, pp. 39-51.
Ellen, P.S., Webb, D.J. and Mohr, L.A. [2006], “Building corporate associations: consumer attributions for corporate socially responsible programs”, Journal of the Academy of Marketing Science, Vol. 34 No. 2, pp. 147-157.
Esen, E. [2013], “The Influence of corporate social responsibility [csr] activities on building corporate reputation”, in Alejandra Gonzalez-perez, M. and Leonard, L. [Eds], International Business, Sustainability and Corporate Social Responsibility [Advances in Sustainability and Environmental Justice], Emerald Group Publishing, Vol. 11, pp. 133-150.
Farooq, O., Merunka, D. and Valette-Florence, P. [2013], “Employees' response to corporate social responsibility: an application of a non linear mixture REBUS approach”, in Abdi, H., Chin, W., Esposito Vinzi, V., Russolillo, G. and Trinchera, L. [Eds], New Perspectives in Partial Least Squares and Related Methods. Springer Proceedings in Mathematics and Statistics, Springer, New York, NY, Vol. 56.
Forehand, M.R. and Grier, S. [2003], “When is honesty the best policy? The effect of stated company intent on consumer skepticism”, Journal of Consumer Psychology, Vol. 13 No. 3, pp. 349-356.
Gioia, D.A. and Chittipeddi, K. [1991], “Sensemaking and sensegiving in strategic change initiation”, Strategic Management Journal, Vol. 12 No. 6, pp. 433-448.
Gomez, L.M. and Chalmeta, R. [2013], “The importance of corporate social responsibility communication in the age of social media”, 16th International Public Relations Research Conference, Miami.
Grunig, J.E. and Hunt, T. [1984], Managing Public Relations, Holt, Rinehart and Winston, New York, NY.
Hillenbrand, C. and Money, K. [2007], “Corporate responsibility and corporate reputation: two separate concepts or two sides of the same coin?”, Corporate Reputation Review, Vol. 10 No. 4, pp. 261-277.
Hsieh, H.F. and Shannon, S.E. [2005], “Three approaches to qualitative content analysis”, Qualitative Health Research, Vol. 15 No. 9, pp. 1277-1288.
Ihlen, O., Bartlett, J. and May, S. [2011], “Corporate social responsibility and communication”, in Ihlen, O., Bartlett, J. and May, S. [Eds], The Handbook of Communication and Corporate Social Responsibility, Wiley-Blackwell, Chichester, West Sussex, pp. 3-22.
Kim, Y. [2014], “Strategic communication of corporate social responsibility [CSR]: effects of stated motives and corporate reputation on stakeholder responses”, Public Relations Review, Vol. 40 No. 2014, pp. 838-840.
Kim, S. and Ferguson, M.T. [2014], “Public expectations of CSR communication: what and how to communicate CSR”, Public Relations Journal, Vol. 8 No. 3, pp. 1-22.
Kim, S.B. and Kim, D.Y. [2017], “Antecedents of corporate reputation in the hotel industry: the moderating role of transparency”, Sustainability, Vol. 9 No. 6, pp. 1-15.
Lewis, S. [2003], “Reputation and corporate responsibility”, Journal of Communication Management, Vol. 7 No. 4, pp. 356-364.
Maden, C., Arıkan, E., Telci, E.E. and Kantur, D. [2012], “Linking corporate social responsibility to corporate reputation: a study on understanding behavioral consequences”, Procedia-Social and Behavioral Sciences, Vol. 58, pp. 655-664.
Maignan, I. and Ferrell, O.C. [2004], “Corporate social responsibility and marketing: an integrative framework”, Journal of the Academy of Marketing Science, Vol. 32 No. 1, pp. 3-19.
Modaff, D.P., DeWine, S. and Butler, J. [2008], Organisational Communication: Foundations, Challenges, and Misunderstandings, 2nd ed., Pearson, Boston.
Morsing, M. [2006], “Strategic CSR communication: telling others how good you are”, in Jonker, J. and de Witte, M. [Eds], Management Models for Corporate Social Responsibility, Springer, Berlin, pp. 238-246.
Morsing, M. and Schultz, M. [2006], “Corporate social responsibility communication: stakeholder information, response and involvement strategies”, Business Ethics: A European Review, Vol. 15 No. 4, pp. 323-338.
Morsing, M., Schultz, M. and Nielsen, K.U. [2008], “The ‘catch 22’ of communicating CSR: findings from a Danish study”, Journal of Marketing Communications, Vol. 14 No. 2, pp. 97-111.
Öberseder, M., Schlegelmilch, B.B. and Murphy, P.E. [2013], “CSR practices and consumer perceptions”, Journal of Business Research, Vol. 66 No. 10, pp. 839-1851.
Polit, D.F. and Beck, C.T. [2004], Nursing Research: Appraising Evidence for Nursing Practice, Wolters Klower/Lippincott Williams & Wilkins, Philadelphia.
Parsons, A.L. [2011], “Social media from a corporate perspective: a content analysis of official Facebook pages”, Proceedings of the Academy of Marketing Studies, Vol. 16, pp. 11-15.
Pomering, A. and Dolnicar, S. [2009], “Assessing the prerequisite of successful CSR implementation: are consumers aware of CSR initiatives?”, Journal of Business Ethics, Vol. 85, pp. 285-301.
Porter, M.E. and Kramer, M.R. [2002], “The competitive advantage of corporate philanthropy”, Harvard Business Review, Vol. 80 No. 12, pp. 56-68.
Reputation Institute [2018], “RepTrak® South Africa 2018”, available at: //www.reputationinstitute.com/research/2018-south-africa-reptrak [accessed 8 September 2019].
Schlegelmilch, B.B. and Pollach, I. [2005], “The perils and opportunities of communicating corporate ethics”, Journal of Marketing Management, Vol. 21 Nos 3/4, pp. 267-290.
Schwaiger, M. [2004], “Components and parameters of corporate reputation: an empirical study”, Schmalenbach Business Review, Vol. 56, pp. 46-71.
Shamma, H. and Hassan, S. [2009], “Customer and non-customer perspectives for examining corporate reputation”, Journal of Product and Brand Management, Vol. 18 No. 5, pp. 326-337.
Skarmeas, D. and Leonidou, C.N. [2013], “When consumers doubt, watch out! the role of CSR skepticism”, Journal of Business Research, Vol. 66 No. 10, pp. 1831-1838.
Trotta, A. and Cavallaro, G. [2012], “Measuring Corporate reputation: a framework for Italian banks”, International Journal of Economics and Finance Studies, Vol. 4 No. 2, pp. 21-31.
Unerman, J [2008], “Strategic reputation risk management and corporate social responsibility reporting”, Accounting, Auditing and Accountability Journal, Vol. 21 No. 3, pp. 362-364.
Visser, W. [2006], “Revisiting Carroll's CSR pyramid: an African perspective”, in Huniche, M. and Rahbek, E.P. [Eds], Corporate Citizenship in Developing Countries—New Partnership Perspectives, Copenhagen Business School Press, Copenhagen, pp. 29-56.
Waddock, S. and Googins, B.K. [2011], “The paradoxes of communicating corporate social responsibility”, in Ihlen, O., Bartlett, J. and May, S. [Eds], The Handbook of Communication and Corporate Social Responsibility, Wiley-Blackwell, Chichester, West Sussex, pp. 23-43.
Wagner, T., Lutz, R.J. and Weitz, B.A. [2009], “Corporate hypocrisy: overcoming the threat of inconsistent corporate social responsibility perception”, Journal of Marketing, Vol. 73 No. 6, pp. 77-91.
Wang, Y. and Berens, G. [2014], “The impact of four types of corporate social performance on reputation and financial performance”, Journal of Business Ethics, Vol. 131 No. 2, pp. 337-359.
Yoon, Y., Gurhan-Canli, Z. and Schwarz, N. [2006], “The effect of corporate social responsibility [CSR] activities on companies with bad reputations”, Journal of Consumer Psychology, Vol. 16 No. 4, pp. 377-390.
Douglas, A., Doris, J. and Johnson, B. [2004], “Corporate social reporting in Irish financial institutions”, The TQM Magazine, Vol. 16 No. 6, pp. 387-395.
Dunn, D. and Yamashita, K. [2003], “Microcapitalism and the mega corporation”, Harvard Business Review, Vol. 81 No. 8, pp. 46-54.
Elo, S. and Kynga, S.H. [2008], “The qualitative content analysis process”, Journal of Advanced Nursing, Vol. 62 No. 1, pp. 107-115.
Lee, S.Y. [2016], “How can companies succeed in forming CSR reputation?”, Corporate Communications: An International Journal, Vol. 21 No. 4, pp. 435-449.