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Move closer to the router if your PC won't connect to Wi-Fi, or confirm that the Ethernet cable is securely attached to your computer

Updated on March 28, 2024

Dealing with a computer that won't connect to the internet can be really annoying. This guide will help you troubleshoot and fix the issue if your Windows 11 PC is having trouble connecting to a network.

Why Can't I Connect to a Network?

Wireless networks can be tricky because there are many potential issues that could cause problems. From the Wi-Fi switch to a software conflict, router issue, and ISP problem, pinpointing the exact cause of a network problem can be challenging.

The common reasons why Windows won't connect to a network are misconfigured settings and physical distance from the network source. But there are also several other possible causes:

• Wi-Fi is turned off
• A piece of software has broken the connection
• The network requires unique authentication
• The network is overcrowded

How Do I Fix Network Connection Problems?

Given all the possible reasons for network issues in Windows 11, walk through these tips in order, testing after each one to see if the problem has been resolved.

1. Double-check it's really a Windows 11 problem. There's no reason to troubleshoot it as a computer issue when it's also affecting other devices on the network. For example, if your phone, smart speakers, other computers, etc., are all able to reach the internet normally, you can safely assume the issue lies with your PC and you can continue these steps. But if nothing else is working, review these general tips for when you can't reach the internet; you may need to contact your ISP [or wait it out]. This is also a good time to verify whether the problem is just an issue with one website or your whole computer. If you're able to reach Google, for example, from your Windows 11 PC, but your bank website won't load, then the problem rests with that one site, not with your computer or your network. Contacting that site or waiting are your only real options. See How to Tell If a Website Is Down for Everyone or Just You for more.
2. Verify Wi-Fi is turned on or the Ethernet cable is securely attached to the computer and modem/router. This is absolutely necessary and will result in no internet connectivity if unaddressed. Some laptops have a physical switch which must be toggled to enable Wi-Fi. Others use a key combination, such as FN+F5 or FN+F2. A Wi-Fi toggle is also available in Settings: Network & internet > Wi-Fi.
3. Move closer to the device delivering the network connection, if you're using Wi-Fi. A network can only reach so far, and some devices can't catch a signal from a long distance. Inching closer to the access point, or moving it closer to you if possible, is the easiest way to eliminate distance as the reason why you can't get online.
4. Forget the Wi-Fi network, and then re-add it. This will start the connection from a clean slate. There might be an issue with the way the Wi-Fi details were saved the first time, or something on your computer corrupted the information. This also provides an opportunity to re-enter the SSID and password, which could have been submitted incorrectly the first time. After deleting the connection, return to Settings to reconnect to the network.
5. Choose the wireless network manually. You might be close enough and everything could be set up correctly, but if Windows 11 isn't told to connect automatically, it might appear to be a network issue. Go to Settings > Network & internet > Wi-Fi > Show available networks to find the network. Select it and then choose Connect automatically > Connect.
6. Open a web browser and follow the steps for connecting to the network. This is required in most places after choosing a public Wi-Fi network. You won't see this elsewhere like on your home network. You might need to confirm your information on that page, usually your email address and name, but sometimes other details like your room number if you're in a hotel. In some cases, like on an airplane, you might need to pay for access.
7. Temporarily turn off other network-related tools that could be interfering with Windows' ability to use the network.

   Here are some examples:

   • Disable Airplane Mode
   • Disconnect from the VPN server
   • Shut off the firewall and pause the antivirus software
   • Toggle off the 'metered connection' setting
8. Reboot your computer. Restarting is a common troubleshooting step for most electronics and could be all that's needed to fix the Windows 11 network problem. The fastest way to restart from the desktop is to right-click the Start button and go to Shut down or sign out > Restart.
9. Check the network driver. It could need updated or reverted to the previous driver if a recent update broke it. The easiest way to update the driver is to download it from a computer that has a working internet connection, and then copy it to your Windows 11 PC. Undoing a recent update is possible by rolling back the driver. Using a wired connection? Check out our solutions for Ethernet driver issues in Windows 11. Some driver updater tools let you scan the computer for missing or outdated drivers and then easily download them from a PC that has a valid network connection. It makes identifying the correct driver really easy.
10. Check for Windows updates. If a driver update didn't fix it or an update wasn't necessary, there might be a network-related bug fix available through Windows Update.
11. Use the built-in Windows troubleshooter to identify and fix problems related to the network. The specific troubleshooter you're looking for is called Network and Internet.
12. Reset the network settings. This will reinstall network adapters and core network components to their default state.

There Might Be Nothing You Can Do

Step 1 touched on this. In many cases, a device that can't connect to a Wi-Fi network is merely part of a bigger problem that's out of your control.

For example, if you're using a public network, like in a café or airport, there may be too many people online at once. Bandwidth isn't unlimited, so, at some point, a maximum number of devices will be reached, and depending on what they're doing [e.g., downloading or streaming], it could be maxed out sooner than you'd expect. In this situation, there's nothing you can do from your computer to fix it.

Some issues are related to your ISP or the network device you're using. If your whole city's internet is down, for example, it's pretty clear that performing the above steps won't help you get online.

Similarly—and this is easier to realize if you have multiple devices attempting a connection—your router might be outdated or malfunctioning. If so, updating the router, upgrading to a newer one, or resetting the router are some things you can try.

Troubleshooting Home Network Router Problems

FAQ

• Why can't I connect to a network in Windows 10? Wi-Fi and network errors in Windows 10 could result from the wrong password, device interference, or hardware and driver issues. Start by double-checking that your Windows 10 device is the only one that can't connect to a network, and then reboot your modem and router. Then try these other Windows 10 network troubleshooting tips, such as enabling and disabling airplane mode and moving to a less populated area if you're trying to connect to a public network.

How do I change the wireless network in Windows 11?

From the taskbar, select the Wi-Fi symbol and then click the Available icon [right-facing arrow] to view available networks. To connect to a new network, right-click the current network and select Disconnect. Then choose the new network > Connect to switch networks or set up a new connection.