Services stuck on Stopping

TiborHoleek-4449 asked Feb 23, '21 | TiborHoleek-4449 answered Feb 24, '21

Windows 10 service in stopping state

Dear all,

Seems that i run into a pickle. It seems that for the love of my life cannot kill a service which is stuck in stopping status. The service in question is IP Helper service which is basicaly a svchost.exe with few parameters. To make long story short, i've tried everything, what //support.moonpoint.com/os/windows/processes/unkillable/ has to offer to no avail. The process persist even after restart.

Any suggestions on what more can i do would be appriciated.

Kind regards, Tibor

windows-10-general
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TiborHoleek-4449 answered Feb 24, '21

Finalyy got it working. What i think happend is...User reported that prior to failure of the service had WiFi issues. During that, IPHelper got stuck somehow because of some unfinished I/O processes [usually the case with unkillable processes]. Then i replaced the WiFi driver and reverted back to old one. This seems that it cleared everything, iphelper service then picked up the change and cleared the stopping status.

Maybe this will help someone else.

BR, Tibor

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DSPatrick answered Feb 23, '21

As a work around set it to Disabled and reboot.


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TiborHoleek-4449 answered Feb 23, '21

Hi DSPatrick,

Did that, still the same "stopping" status. Also we need this to run as we are running Direct Acces to access our internal network.

BR, Tibor

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DSPatrick answered Feb 23, '21

Did that, still the same "stopping" status.

Then it must not have rebooted.

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TiborHoleek-4449 answered Feb 23, '21

It was rebooted, countless times. It even still persist under the same PID

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DSPatrick answered Feb 23, '21

Sounds badly broken. If you cannot reinstall it you can start a case here with product support.
//support.serviceshub.microsoft.com/supportforbusiness

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