How can I recover my email password without phone number?

If you forgot your password or username, or you can’t get verification codes, follow these steps to recover your Google Account. That way, you can use services like Gmail, Photos, and Google Play.

Tip: If you use an account through your work, school, or other group, these steps might not work. Check with your administrator for help.

Forgot your password

1. Follow the steps to recover your Google Account or Gmail.
   • You'll be asked some questions to confirm it's your account. Answer the questions as best as you can.
   • If you have trouble, try the tips to complete account recovery steps.
2. Reset your password when prompted. Choose a strong password that you haven't already used with this account. Learn how to create a strong password.

Forgot the email address you use to sign in

1. To find your username, follow these steps. You need to know:
   • A phone number or the recovery email address for the account.
   • The full name on your account.
2. Follow the instructions to confirm it’s your account.
3. You’ll find a list of usernames that match your account.

Someone else is using your account

If you think someone is using your Google Account without your permission, follow the steps to recover a hacked or hijacked Google Account or Gmail.

Can’t sign in for another reason

If you have another problem, get help signing in.

Recover a deleted Google Account

If you recently deleted your Google Account, you can follow the steps to recover your account.

Still can’t sign in

Create a new account

If you can’t sign in, try these tips for account recovery.

If you still can’t recover your account, you can create a new Google Account.

Avoid account & password recovery services

For your security, you can't call Google for help to sign into your account. We don’t work with any service that claims to provide account or password support. Do not give out your passwords or verification codes.

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To make sure you can get back into your Google Account if you ever can’t sign in, add recovery information.

How recovery info helps you

A recovery phone number or email address helps you reset your password if:

• You forget your password
• Someone else is using your account
• You’re locked out of your account for another reason

Tip: If you change your recovery phone or email, Google may still offer to send verification codes to your previous recovery phone number or email address for 7 days. If someone starts to use your account without your permission, this allows you to quickly secure your settings.

Add or change a recovery phone number

1. On your Android phone or tablet, open your device's Settings app 

   Google
   Manage your Google Account.

2. At the top, tap Security.

3. Under "Ways we can verify it's you," tap Recovery phone. You might need to sign in.

4. From here, you can:

5. Follow the steps on the screen.

Tip: If you delete your recovery phone number, it may still be used for other Google services. To manage your phone numbers, go to your account.

Which number to use

Use a mobile phone that:

• Gets text messages
• Belongs only to you
• You use regularly and keep with you

Add or change a recovery email address

1. On your Android phone or tablet, open your device's Settings app 

   Google
   Manage your Google Account.

2. At the top, tap Security.

3. Under "Ways we can verify it's you," tap Recovery email. You might need to sign in.

4. From here, you can:
   • Add a recovery email.
   • Change or delete your recovery email.

5. Follow the steps on the screen.

Which email to use

Choose an email address that:

• You use regularly
• Is different from the one you use to sign in to your Google Account

How recovery info is used

Recovery info helps you get back into your account and helps keep your account secure.

Recovery phone number

Here are some ways your recovery phone number can be used:

• To send you a code to get into your account if you’re ever locked out
• To block someone from using your account without your permission
• To make it easier for you to prove that an account is yours
• To tell you if there’s suspicious activity on your account

If your recovery phone number is the same as another phone number you’ve added to your account, it might be used for other purposes. Learn more about how phone numbers are used.

Recovery email address

Here are some ways your recovery email address can be used:

• To confirm your username after you create an email address
• To help you get into your account if you forget your password or can't sign in for another reason
• To let you know if you're about to run out of storage space
• To tell you if there’s suspicious activity on your account

Fix problems

Can't sign in

Go to the account recovery page, and answer the questions as best you can. These tips can help.

Use the account recovery page if:

• You forgot your password.
• Someone changed your password.
• Someone deleted your account.
• You can’t sign in for another reason.

Tip: To make sure you’re trying to sign in to the right account, try recovering your username.

Can't change recovery info

If there’s something different about how you’re signing in, you might not have the option to change your recovery info. You can try again:

• From a device you normally use to sign in.
• From a location where you normally sign in.
• The following week from the device that you’re currently using.

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