HP laptop on off problem

Roberto has been writing online for 7 years now. He graduated in engineering in 2013 and has passion for technology and gadgets.

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Did Your HP Laptop Not Turn Off After Hitting That 'Shut Down' Button?

Don't worry, mine didn't either. And guess what, it was a brand new laptop I had ordered online. In my case, it was an HP Notebook 15 that was being marketed as a Middle East and Asian version. For nearly $800, I didn't expect it to behave like this. At first, I thought I have gotten a defective piece and might have to go through all that hassle of returning and waiting again for weeks for another model.

But when I searched online for a solution, it became immediately clear to me that mine was not a damaged model. Nor were other thousands of HP laptops and notebooks that had same/similar problems.

Shut Down Problem in HP Laptops Running Windows 10

The problem specifically was limited to just Windows 10. After upgrading from Windows 7 or Windows 8.1, the laptop would take a very long time to turn off. And when it finally seemed to turn off, it would restart again. What's weird about this problem is that it would turn off really fast the second time you turned it off.

This means there might be:

• Any program or application running in the background that has become non-responsive [which has caused the system to "hang"]
• Any hardware that has been installed with a corrupted driver/software that keeps it running
• Hardware that has been programmed to receive power even when the computer shuts down

Try This Temporary Solution First

For example, let's say you are done with your work on your HP laptop and want to turn it off. Instead of hitting the 'Shut Down' button, hit the restart button. After when the computer is done restarting, you would then click the 'Shut Down' button without logging back in. Then the laptop would turn off in seconds. Although this is a temporary solution, it is not practical and is absolutely ridiculous.

Solution #1

I was shocked to find the real solution to this seemingly big problem because of how simple it was. This is what you do.

1. Go to your Device Manager. You can find this option by searching for "device manager" in Cortana, or by going through your PC Settings. Below is a complete step-by-step instruction with pictures.
2. Scroll down and expand the option named "System Devices".
3. Find the hardware named "Intel[R] Management Engine Interface".
4. Right-click on it, and click "Properties".
5. Go to the tab named "Power Option".
6. Finally, uncheck the option that allows the computer to save power.
7. Click on OK, and try to shut down your PC as normal.

There you have it!

Step-by-Step Solution With Pictures

First, go to your 'Device Manager'. You can reach this settings by searching for device manager. Alternatively, right click on "This PC", then go to Properties Device Manager..

Secondly, find the settings that says "System Devices". It is normally found second from the last option. When you find it, expand the selection by clicking on the small arrow left to it. Locate the hardware called "Intel Management Engine Interface"

Right click on the hardware name, then go its "Properties". On the "Power Management" tab, find and uncheck the option as shown in the picture above.

Solution #2 If the First Solution Doesn't Work

If the first solution does not work, it might be due to any other hardware driver issues. It will be easier and safer if we let the official HP driver update tool do the work.

The latest drivers can be downloaded from the official HP website.

Your Turn

This article is accurate and true to the best of the author’s knowledge. Content is for informational or entertainment purposes only and does not substitute for personal counsel or professional advice in business, financial, legal, or technical matters.

© 2016 Roberto Eldrum

Kathrin on August 20, 2020:

I did all that is said,and i finally tried shutting it down but it still didn't work.

Zaid on July 04, 2020:

I followed the same process, but the problem did not solved.

Patrick on July 02, 2020:

Couldn't find the 'Power Management' tab in 'Intel[R] Management Engine Interface'.

However, this pointed me to the 'power settings' of the laptop. They were altered and after changing them back to 'optimized' [standard] settings, the issue was fixed.

So, it must be some setting in the Power Settings which causes this.

MH on May 31, 2020:

It worked, thanks!!

my laptop is HP 15 p034ne and IMEI driver version is 11.0.0.1146

Elizabeth on March 21, 2020:

After clicking on shut down option, it's not shutting down

Ann bates on December 25, 2019:

Computer keeps switching off cannot do anything complete shuts itself down

Vishnu on October 07, 2019:

My Hp laptop won't be able to shutdown. After I use options

And I think I turned off laptop before updating lap while updating

Maung Kind on September 12, 2019:

Thank you very much.Before I didn't know this solution.By the time I found your solution method,I followed as your solution. Now my laptop can shutdown easily. Thank you very much again.

mahdigi on August 09, 2019:

tnx bro i just want say I LOVE YOU

Frank on July 18, 2019:

Fantastic Solution#1 worked for me - i couldn't properly switch off my laptop for the last 4 years!!!!

Thank you very much Roberto :]

M’Lissa on June 29, 2019:

Holy heck this worked like a charm!! Thank you so much!!

Ishdeep sahni on June 20, 2019:

Solution 1 worked like a charm!!

James on April 21, 2019:

Hi there, my Laptop is an HP Envy x360 and therefore it doesn't have Intel, it has AMD instead. Any solutions for me?

Someone on April 19, 2019:

Having the same problem as others here... Not having the powermanagement bar in the #2 part

Dharani on March 31, 2019:

My hp laptop is not shutting down why??

on January 20, 2019:

Hi there! I'm sorry, I'm kinda lay with computers and technology... I'm having the same problem but my laptop won't turn off nor restart. When I follow these steps and hit "Properties" I see the tabs from "General" to "Resources", I don't have the Power Management here. :[

Is there any other solution?

Thanks! :]

Bill on December 04, 2018:

It worked!! [Solution #1]

Finally fixed after two years of trying everything possible and I had given up and resigned to the fact I was going to have to do the temporary re-start and shut down method for the life of the computer.

THANK YOU!!!

Mohammed on October 23, 2018:

I Am from Egypt you right, Problem Solve

Mohanned AL-Khafaji on October 18, 2018:

The problem is still, the pc turn off for 5 sec and then power on again.

I followed all the steps that list above.

Pat on September 24, 2018:

Finally

on September 24, 2018:

unfortunately, no power tab present [all updates applied] - Windows 10 64bit, HP 640 G1

sureshc_gdm on September 09, 2018:

great solve problem, thanks a lot

Gabriel on July 31, 2018:

Thank you so much! Finally!

joeven ante on June 27, 2018:

My tested working solution in shutdown problem of laptops with Windows 8.1 or 10 is by holding/pressing down the "Shift" key while clicking the shutdown button. Try this!

pp on June 20, 2018:

no it didn't just got it repaired and started acting werid

fuzzbox on June 04, 2018:

thank you

but no power management Tab

Dieter on May 29, 2018:

Not working

Ali Kemal on May 23, 2018:

Great, It worked for me too. many thanks

Adam on May 22, 2018:

Hi!

I had this problem too, I tried everything that I found on the web, but finallly it turned out, that the problem came from the hardver, not from the softwer...

Previously I added a HDD Caddy to my laptop, and this caused the problems...

Check it, if other methods doesnt work ;]

etefie on May 21, 2018:

l follow steps listed above but on last steps no" power management" option and my device show me message "this device is working poperly"

beemo on April 30, 2018:

worked for me, thanks!

Goldi singh on April 08, 2018:

My PC does not have power management option .

Muhammad Nomair on February 22, 2018:

Yes it worked for me.. Thanks

on January 02, 2018:

You rock! This worked for me. Thank you so very much!

Basem on December 11, 2017:

Nop.. did not work .. problem still

Bosko on November 04, 2017:

Work like a charm..

I installed win10 couple times and I guess this was some bug with my laptop.. what noob.

Thanks mate!

It didn't work for me on August 29, 2017:

I do not have Intel management as my pc is AMD processor

What do I do

The first option didn't work for me because the restart button is also not working

jay on August 17, 2017:

Spent 7 mt trying different power settings given as suggestions. never solved the problem. This worked. Corrected the power problem shutdown. Thanks

Quinn on January 19, 2017:

Thanks for the tip! Nothing else I have tried fixed the issue but that did.