Khắc phục lỗi sorry something went wrong close windớ hello năm 2024

There have been several reports of being unable to enrol a fingerprint when using the MS819 Fingerprint mouse in Windows Hello on an OptiPlex 7060 system.

Windows Hello will give an error message:

Sorry, something went wrong. Close Windows Hello, then try going through the setup again.

Cause

N/A

Resolution

Resolution Steps

Download and update BIOS 1.3.4 which contains a fix for the issue.

1. Update the BIOS to the latest version available:
   1. Go to the Dell Support Site
   2. Enter the service tag or express service code to get drivers specific to how the system shipped Alternatively, you can choose OptiPlex 7060 from the product list to get a general list of drivers for that system
   3. Click on the Drivers and Downloads drawer in the menu
   4. Ensure you have the correct operating system set
   5. Select BIOS from the Category dropdown
   6. Locate the System BIOS version 1.3.4 or newer
   7. Click on the download link and follow the online instructions

Note: Your system will restart while it flashes your BIOS to the most recent revision. Best Practice is to have the system connected to a reliable constant source of power throughout this update.

OptiPlex 7060 Tower, OptiPlex 7060 Micro, OptiPlex 7060 Small Form Factor, Wired Mouse with Fingerprint Reader - MS819

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Windows Hello is a vital security feature that allows users more secure ways to sign in to their PC. But often, when configuring things, users reported getting the Sorry, something went wrong. Close Windows Hello, and then try going through the setup again error.

While the face recognition not working or the Windows Hello Face driver missing is a common problem, the inability to set up any of the sign-in options poses a major issue. So, let’s find out how you can fix things!

What causes Windows Hello to stop working?

Here are a few reasons Windows Hello is not working:

• Outdated, corrupt, or incompatible drivers: In most cases, it turned out to be an outdated driver, or a corrupt or incompatible one installed on the PC.
• Misconfigured power settings: The power settings, too, play a critical role in the effective functioning of a device, and even a slight misconfiguration can cause it to stop working.
• Running a buggy version of Windows: Oftentimes, a bug in the current version of the OS may trigger several issues with Windows Hello and other features.

How can I fix close Windows Hello and then try going through the setup again?

Before we proceed to the slightly intricate fixes, here are a few quick ones to try first:

• Restart the computer and then try adding the biometric sign-in.
• Clean the fingerprint sensor or the camera, depending on which biometric method is throwing the error, with a soft piece of cloth.
• Check for any pending Windows updates and install them. Once done, verify whether the Close Windows Hello, and then try going through the setup again error goes away.

If none work, move to the solutions listed next.

1. Change power management settings

1. Press Windows + X to open the Power User menu, and select Device Manager from the options.
2. Expand Biometric devices, right-click on the problematic one, and select Properties.
3. Navigate to the Power Management tab, untick the checkbox for Allow the computer to turn off this device to save power, and click on OK to save the changes.

2. Reinstall the biometric driver

1. Press Windows + R to open Run, type devmgmt.msc in the text field, and hit Enter.
2. Double-click on Biometric devices, then right-click on the relevant entry, and choose Uninstall device.
3. Tick the checkbox for Delete the driver software for this device, and click Uninstall.
4. Now, restart the computer.

Most users who got the Close Windows Hello, and then try going through the setup again error reported that reinstalling the driver did the trick for them. So, make sure you give it a try.

3. Update the biometric driver

1. Press Windows + S to open Search, type Device Manager, and click on the relevant result.
2. Expand Biometric devices, right-click on the relevant one, and choose Update driver.
3. Choose Search automatically for drivers and wait for Windows to install the best one.

Oftentimes, updating the biometrics driver can fix things when it’s the outdated driver version to blame for the problem. Also, for some users, a newer version for available on the manufacturer’s website, one that Windows couldn’t find. So, make sure to try manually installing the driver.

Once done, verify whether the Close Windows Hello, and then try going through the setup again error disappears, and you can finally set up a biometric sign.

4. Modify the BIOS

NOTE

The BIOS interface, as well as the name of features and settings, may be different for each manufacturer. So check the official website for the exact steps in case of any doubt.

1. Turn off the computer, hold the power button to turn it on, and repeatedly press F10, F12, or Esc, depending on the system manufacturer, as soon as the display lights up.
2. Once in the BIOS, navigate to the Security tab, enable Fingerprint Reset on Reboot, and click on Save.

5. Create a new user account

1. Press Windows + I to open Settings, and click on Accounts.
2. Navigate to the Family & other users tab and click on Add someone else to this PC.
3. Click on Add a user without a Microsoft account.
4. Now, click on I don’t have this person’s sign-in information.
5. Enter the username and password (if required), and click on Next.
6. After creating the account, choose it, and click on Change account type.
7. Select Administrator from the dropdown menu, and click on OK.
8. Log in to the new accounts and check whether the error persists.
9. If not, use it as the primary account, move all the files from the previous account here, and finally, delete the earlier one.

Creating a new account helps when the user profile is corrupt, and the previous solutions don’t work. To transfer the files, you could use something as simple and handy as a USB drive.

After you have fixed the Close Windows Hello, and then try going through the setup again error, learn some quick tips to improve Windows performance, and check our curated list of the best antivirus to boost security.

Tell us which fix worked for you in the comments section below.

Tashreef Shareef

Tashreef Shareef is a software developer turned tech writer. He discovered his interest in technology after reading a tech magazine accidentally. Now he writes about everything tech from Windows to iOS and streaming services to IoT at WindowsReport.