Lỗi the connected state of office add-ins năm 2024

In the Add-ins for Office box, find your add-in. If you don't see it, verify that you're signed into Office. Press Refresh to update the list.

This document will provide users with solutions to common Office Add-in problems. It could be that the solutions provided below will NOT provide a solution in all circumstances. More information about the Office Add-in can be found on the Office Add-in start page.

The Error document is divided in three sections:

• Installation Issues
• Error messages
• Other

If you have any questions, remarks or addiotional comments please do not hesitate to enter an request.

Error : Class Does Not Support Automation or Expected Interface Comments : There is an old version of VBSCRIPT.DLL installed. Error could be shown when uploading a document. Solution :

Update DLL to at least version 5.6

• Uninstall Office Add-in
• Download Windows Script 5.6 for Windows 2000 and XP (don't forget to select the correct language)
• Check after installation if right version is installed. If not, then:
• Register the DLL file using [Start, Run] and entering the following command: regsvr32 "\winnt\system32\VBScript.dll"
• Reboot PC
• Install Office Add-in More information : - Error : Method ~ of Object ~ Failed Comments : Office Add-in was working on an instance of Outlook until another Add-in was loaded and now it gives an error message every time Outlook starts. Solution :

The Office Add-in could have been disabled by MS Office. Please check document 07.362.388 - "Office Add-In inactive in one of the Office applications" for a solution.

In some cases this might not work. Please try to (de)activate the Office Add-in according to document 07.135.580 - "e-Synergy Office addin: How to (de)activate the e-Synergy office addin?".

If both solution fail please uninstall the Office Add-in according to the following steps:

1. Make sure you have closed all Office programs (also check via Task Manager)
2. Uninstall the Add-In according to document 03.047.855 - "Office Add-in uninstall".
3. Check if all Add-in files and components are deleted via the DOS prompt. Document 03.599.851 - "Office add in files"
4. Reboot PC and reinstall Office Add-in. Document 00.877.618 - " Installation of the e-Synergy Office Add-in".
5. Reboot PC and try Office Add-in. More information : - Error : The installed scripting engine on this machine is not supporting required functionality. Please install the latest version of the MS Scripting engine. Comments : Most likely some windows functionality is not up to date, being the vbscript.dll. Solution :

Update DLL to at least version 5.6

• Uninstall Office Add-in
• Download Windows Script 5.6 for Windows 2000 and XP (don't forget to select the correct language)
• Check after installation if right version is installed. If not, then:
• Register the DLL file using [Start, Run] and entering the following command: regsvr32 "\winnt\system32\VBScript.dll"
• Reboot PC
• Install Office Add-in More information : - Error : Invalid website Comments : An invalid website address is entered in the Office Add-in Settings. Solution : Please fill the correct address as described in document: 03.598.142 - Office Add-in Settings More information : - Error : A program is trying to access e-mail addresses you have stored in Outlook Comments : This is a security feature from Microsoft for Outlook as a protection against unauthorized use. Solution :
• Please check Document : 02.305.005 - Message: A program is trying to access e-mail addresses you have stored in Outlook
• Please check Document : 03.393.444 - Exchange Administrator: Outlook Add-in Warning More information : - Error : Line 77, Invalid Syntax Comments : Happens when uploading an FrontPage document via the Add-in. The Document contains unknown references, usually caused by scripts. Solution : Clean up HTML document More information : - Error : [Microsoft][ODBC SQL Server Driver][SQL Server]String or binary data would be truncated. [Microsoft][ODBC SQL Server Driver][SQL Server]The statement has been terminated. SQL State: 22001 DB error: 8152 EDL error: An error has occured with the execution of the SQL statement 'UPDATE BacoDiscussions SET Filename=?, Document=? WHERE ID=?'. Comments : When using a very long filename (>100 characters), this statement will fail and causes the error message raised. In core the problem is caused by the XMLDocuments.dll which issues this statement. Solution :

Solved after version 1.0.237. Office Add-in will not create filenames > 100 characters.

More information : - Error : Subscript out of range Comments : Occurs when working with more than 20 account freefields [CRM, Maintenance, general, Free fields: Accounts]. In the registry only maximum of twenty free fields is possible. When this is exceeded than the error message 'Subscript out of range' appears when opening e-Synergy. Solution : Solved for Office Add-in version 1.0.276 More information : - Error : The syntax of the command is incorrect. Comments :

Automatic installation has failed. So this needs to be done manually. Use DOS user tries to copy some files. Then this error occurs.

Solution :

The location (path) of the files is longer than 8 characters. To make sure the path will work you will need to put the path between quotation marks.

Example: copy file.txt "c:\windows\downloaded program files"

More information : - Error : 1111 Unable to handle Free_Field Comments :

Add free fields to Adresses of CRM accounts. Open MS Word and use the free fields in a merge document. Click merge and the error occurs

Solution : Solved for Office Add-in version 1.0.245 More information : Error : Document fields inconsistent with e-Synergy Comments : Error caused when using Word (1.0.264 version of the Office Add-in) Solution : Solved for Office Add-in version after 1.0.264 More information : - Error : Path/File access error or command failed Comments : This error appears when using Office Add-in version 1.0.264.

1. Open the document with MS Word attachment
2. Press MS Word Icon (top-right, for editing doc by MS Word)
3. Answer YES for Question if the attachment should be edited.
4. Error message will appear on the screen: Path/File access error Solution : Solved for Office Add-in version after 1.0.264 More information : - Error : Invalid procedure call of argument Comments : This error often occurs when one or more of the components used by the Office Add-in is not compatible. This could also mean that the Office Add-in is too old for the new software on the server. Solution :

Make sure that all installed software is compatible.

• Uninstall Office Add-in
• Install right version

Please download all the patches and updates for Windows 2000 / XP and Office. Also Download and install Microsoft Data Access Components (MDAC) 2.8

More information : - Error : Run-time error '5' - Invalid procedure call of argument Comments : This error occurs after upload on Excel spreadsheet using the Add-in. The spreadsheet is uploaded correctly, but this error is shown after the upload. Solution :

The error is caused the custom file properties linked to the Excel file (XLS). You can view these files by following the path File, Properties. On the last tab 'Custom' there are variables which are not recognized by the Office Add-in (e-Synergy variables can be recognized when starting with eSynDoc...). When you delete the non e-Synergy variables the problem will be solved.

More information : -Error :

Missing XML components

MSXML4 component is required for Word Merge Add-In

Comments : - Solution :

Install MSXML 3 and/or 4 components

• MSXML version 3 MSXML version 4 More information : Document: 01.359.214 - "XML questions related to the Office Add-In" Error : 101 Version error

Version error: You are running an old version of the e-Synergy Word Add-in Please download the latest version

Comments : Update CAB files and WordMergeInstall.asp en de WordMergeXML.asp Solution :

In order to be able to update to a newer version you will need to update your Office Add-in. This can be done by starting up the installation via [Documents, Maintenance, Installion] in e-Synergy.

If this fails please take following steps:

1. Make sure you have closed all Office programs (also check via Task Manager)
2. Uninstall the Add-In according to document 03.047.855 - "Office Add-in uninstall".
3. Check if all Add-in files and components are deleted via the DOS prompt. Document 03.599.851 - "Office add in files"
4. Reboot PC and reinstall Office Add-in. Document 00.877.618 - " Installation of the e-Synergy Office Add-in".
5. Reboot PC and try Office Add-in. More information : - Error : overflow Comments : By default the upload size is limited to 200 kb per ASP request. When you for instance want to upload an attachment of 6 MB to a document. The upload will fail. Solution :

Please check document: 02.978.606 - "How to install e-Synergy on Windows 2003 Server?" and check out section 5 and 6. This could also be an issue.