Which type of change only needs to be assessed prior to the first time its implemented
Show
Change management in ITIL is a process designed to understand the risks involved and minimize them while making changes in the IT infrastructure. The Change Management process is a sequence of activities that are followed by a change management team to use change management on a project to ensure that it meets the intended outcome. The main purpose of change management is to control the lifecycle of all the changes and enable changes to be made which are beneficial in nature with little or no disruption to the IT services. Change management aims to establish standard procedures for managing change requests in an efficient manner. ITIL Change Management ObjectivesThe objectives of change management are:
The change management’s scope covers the changes made to all the configuration items across the physical and virtual assets of the entire service life-cycle. It covers the changes made to the five aspects of service design:
Types of ITIL Change RequestNormal Change
Standard Change
Major Change
Emergency Change
Benefits of Change ManagementImplementing Change management in an organization can minimize the risks and safeguard the services of the company. Sudden and unplanned changes can cause disruptions to IT services and result in a productivity drop. This is where change management provides benefits with well-structured and planned changes which minimize the risks associated with them. The benefits provided by a well-structured change management process are as follows:
Change Management ActivitiesThe main activities of change management are:
Process Flow of Change ManagementThe following processes are included in a typical change management process. Creating and Logging the Request for Change (RFC)
Reviewing the Request For Change (RFC)
Evaluating the Change
Approve the Change
Coordinate the Implementation
Reviewing and Closing the Change Request
Roles and Responsibilities of Change ManagementThe following roles are assigned to a team in ITIL change management. Change Initiator
Change Coordinator
Change Manager
Change Advisory Board
Approver
Change Implementation Team
Best Practices to Adopt and Implement Change ManagementNowadays, changes happen at a very fast rate, and it is a challenge to implement a quality change management process, which in turn makes the handling of constant change easier. It is essential to have the full support of the top-level management and executive leadership to implement and follow up on the changes successfully. The following best practices guide you to adopt and implement change management. Build a Business CaseIt is essential to build a proper business case by highlighting the purpose and benefits provided by a properly structured change management process. This case should be shared with all the leaders in the organization from the highest to the base-level leaders. It is essential to get all the stakeholders in on the plan as it will be important to the success of the change management. Define a Change for the OrganizationIt is important to define each change along with its types and the criteria it fulfills. Define the Key Roles and ResponsibilitiesThe roles and responsibilities should be identified and assigned to the right people who are involved with the change management process such as the change manager, Change Advisory Board members, and sponsors. Design the Change Management ProcessEvery change that should be incorporated needs a systematic process that will help it meet expectations. Define the Key Performance Indicators (KPI)There will be certain key areas to be identified which will be affected by the implemented change. The measurement of these key areas needs to be demonstrated and shared with the stakeholders. Implement Continual Service ImprovementThe performance of the change management process, the people involved in it, and the technology used in it need to be evaluated on a regular basis to ensure that they are operating at the required levels of efficiency. Understand the Risk Tolerance LevelsThe risk tolerance level of the organization should be determined based on the type of governance in the organization and the maturity of the change management process in handling the various types of changes. Challenges of Change ManagementThe challenges faced by change management are:
Risks of Change ManagementThere are several risks encountered during change management. Some of them are:
ConclusionChange management thus can respond to the rapidly changing business requirements and maximize the value of the offered services. By ensuring that the implemented changes are recorded and evaluated, it makes sure that they are a right fit. It also ensures that the overall risk to the business is minimized to prevent the risks from spiraling out of control. Give yourself a chance to grow in your Service Management career with the ITIL 4 Foundation certification training, and gain useful skills and best practices. Know more about Service Management best practices through Invensis Learning’s IT Service Management certification training on ITIL 4 Foundation Online, SIAM Foundation, SIAM professional, VeriSM, etc. What are the 3 types of changes as per ITIL?In ITIL, we usually identify three types of change that are each managed in different ways i.e. standard, normal and emergency changes. A low-risk, pre-authorized change that is well understood and fully documented, and can be implemented without needing additional authorization.
Which of the following authorizations are required for emergency changes prior to implementation?The Change Owner convenes Emergency Change Advisory Board (ECAB) members to authorize the change. The E-CAB members are authorized to make decisions about high impact emergency changes.
What are the types of changes in change management?Within directed change there are three different types of change management: developmental, transitional, and transformational.
What type of change is often used for resolving incidents or implementing security patches?An Emergency Change is a change that must be introduced as soon as possible; for example, to resolve a Major Incident or implement a critical security patch.
|